Frequently Asked Question (FAQ)
We offer here the most frequently asked questions about ourselves and about your trip with us. We are also preparing a page with frequently asked questions about traveling in Venezuela. Come back soon. 1.- How do I Know you are a real business?You can contact us by calling our telephone numbers or you may come to our offices. We are properly registered in Venezuelan Tourism Bureau, N° VT835 and RTN 02829. We are members of AVAVIT (Venezuelan Travel Agencies Association). Our address: Centro Comercial Ciudad Tamanaco, Torre D, Piso 2, Ofc D227, Chuao, Caracas 1064, VENEZUELA. We also invite you to check some references from our clients. 2.- How can I make my payments ?Payments can be done directly in our offices (if you live in Caracas) or making a deposit in one of our bank accounts. If you are abroad your payment can be done through a bank transfer or directly by Internet using your credit card. 3.- How will I receive my travel documents?Vouchers or travel tickets are sent by messengers or private couriers to wherever you indicate, Caracas as well as the rest of the country or abroad. If you live in Caracas, your documents can be picked up directly in our offices at CCCT. If you prefer we can give the travel vouchers and tickets at your arrival to our country. 4.- SafetyAs in any country in the world, safety measures must be taken in Venezuela, especially in Caracas. Being a big city and the capital is as dangerous as any other big city in the world (New York, Sao Paulo, Buenos Aires, etc). You should take precautions such as not carrying a lot of cash, wearing attractive jewels or walking out at night in unsafe places. 5.- Money ExchangeThere are several exchange offices at the airport. They can also be found in shopping centers and in some banks. You can also get cash from ATM's using your credit card or debit card (Plus, Cirrus). 6.- WeatherVenezuela has only two seasons Summer and Winter (dry and rainy season). Our rainy season goes from May to November. The rest of the year is summer. Temperature is slightly higher in winter. Our average temperature in Caracas is 25° C (77°F). In the pictures below, taken during the month of March in Caracas Country Club, you can see the mixture of spring (trees with flowers) and autumn (trees with red leaves or without leaves).
7.- Destinations and when to travel?The best time to visit Canaima and Angel Falls is during our rainy season (from May to November). Anytime is perfect to visit the rest of the country since the weather is very similar along the year. However, it is recommended not to travel during the Carnival and Easter seasons due to the significant increase in the amount of local tourists in the whole country. 8.- How do I know that my reservation is confirmed?Once your reservation is confirmed to us, we will notify you via e-mail. 9.- Can I call you on the phone?
10.- Are your prices good?We handle high volumes of travelers so we can offer special deals to our clients. This guarantees that you will have a very competitive price. 11.- Why do I have to pay for my hotels in advance?When you pay for your hotel in advance we guarantee your reservation and a preferential fare that can not be offered at the front desk since it would be considerably higher. Airlines only print their tickets once they have been paid. 12.- What happens if I have to cancel my trip at the last moment?If you cancel your trip 48 hours in advance there will be no charges, unless the hotel or service requested policies state otherwise. Later than that, there will be cancellation charges that will vary according to the service that you had requested. 13.- How do you know if the places recommended are truly good?We periodically visit the places we recommend to make sure they keep up their level, the quality of the service and the relation cost-value. But our best inspectors are our clients themselves; we listen to their opinions to help us improve the service. If you travel with us, we invite you to send us your comments at the end of your trip. 14.- How does your Loyalty Program work?It is very simple: For every Bs 1.000 (USD$ 1.50) that you purchase travelling with us, you earn one point. Once you accumulate a few points you may exchange them for great prizes. You just fill in our application form and immediately you earn the first 500 points. You will get the rest of the points for each US $ 1,50 you'll spend. When you have the correct amount of points to exchange for a prize, call us and we will gladly award you with the correspondent prize. The amounts of points accumulated will appear in your monthly report. In the near future you will be able to contact us in line. 15.- Where can I check references from your clients about your services?See our Reference Page: Client's References. 16.- The citizens of the following countries do not need visa to enter Venezuela. They enjoy the benefit to enter with a tourism card.Alemania Malasia Lituania Andorra México Noruega Antigua y Barbuda Mónaco Nueva Zelandia Antillas Neerlandesas Finalandia Países Bajos Argentina Francia Paraguay Australia Gran Bretaña St.Kitts & Nevis Austria Grenada St. Lucia Barbados Hong Kong San Marino Bélgica Hungría St. Vincent & The Granadines Belize Irlanda Suecia Brazil Islandia Suiza Canadá Italia Taiwan Costa Rica Jamaica Trinidad & Tobago Chile Japón South Africa Dinamarca Liechtenstein Uruguay Dominica U.S.A Luxemburgo TIPS
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Email: 
CCCT, Torre D, Piso 2, Ofic. 227, Chuao - Caracas 1060 - Venezuela
(58)(212) 959.7333 /9133 - Toll free 1-877.577.65.40
(58)(212) 959.1605
